Cookie Policy

This Cookie Policy applies to the various Internet offers operated by DocCheck Community GmbH and DocCheck Medizinbedarf und Logistik GmbH and to all sites that refer to the DocCheck Cookie Policy. Cookies are sometimes used in the public and non-public areas of these websites. In these cases, cookies are used to store information on your end device via your web browser, either long-term (permanent cookies) or temporarily (temporary cookies). You can disable the storing of all cookies mentioned below or let yourself be notified in case a cookie is stored via your browser settings. How this is done is described in the documentation of the respective browser. If you accept cookies to a limited extent only or not at all, there may be functional restrictions in the context of the use of the websites or individual services.


1 Cookies from DocCheck

Cookies from DocCheck are utilized to better use and display DocCheck services or to identify you after logging into the non-public area of the website so that you do not always have to log in again while using this area. They also prevent data loss from form entries or in the shopping cart when you switch between different DocCheck services. The data processing in this regard, including the use of this type of cookie, is therefore carried out based on art. 6 para. 1 sentence 1 letter f) GDPR as we have a legitimate interest to establish an appropriate level of security for the usage of our services and to allow you a comfortable use of these services.

In addition, we use various cookies with anonymous information about region, country, language, profession, area of expertise, field of activity and, if necessary, other features in order to be able to display advertisements in the context of medical information offers on DocCheck and other websites in accordance with German law (Heilmittelwerbegesetz) and adapt them to your personal interests. This information is encrypted and pseudonymized so that third parties are unable to assign the information to a specific person. DocCheck does not create individual user profiles with this data.

Another cookie is set by DocCheck to prevent ads from being shown to you more than once. DocCheck does not use these cookies to analyze your usage behavior on various websites in the sense of profiling. The relevant data processing, including the use of this type of cookie, is therefore carried out and based on art. 6 para. 1 sentence 1 letter f) GDPR as we have a legitimate interest to be able to display targeted advertising to finance our services.


2 Cookies from advertising networks

On the DocCheck websites, cookies are set by various third-party providers who place advertisements (display ads) on the DocCheck website. Personal data such as IP addresses, browser features, operating system, referrer, events and the date as well as the time of access to the DocCheck website may be logged. The third party providers with whom DocCheck cooperates are also subject to the requirements of the GDPR. DocCheck obtains written confirmation from these providers that all data will be processed in accordance with these rules. The processing of this data, including the use of cookies, is also in our legitimate interest within the meaning of art. 6 para. 1 sentence 1 letter f) GDPR for advertising purposes.


3 Cookies from Userlike

On some sites operated by DocCheck cookies are set by Userlike. Userlike is a chat tool that allows you to ask questions to DocCheck service staff.

The cookie "uslk_s" is a so-called "session cookie". It ensures the functionality of the software and contains the persisted state, machine state, session ID and chat statistics. This cookie is deleted at the end of the browser session. More technical details can be found on the Userlike website.

The cookie "uslk_e" is an "Expire Cookie". It is used so that you can be identified again on our website in case of an unwanted cancellation of the chat. The cookie contains an individual user ID and the number of visits. It is stored for one year by default.

Data processing in connection with Userlike and the use of cookies in this respect is carried out based on art. 6 para. 1 sentence 1 letter f) GDPR as we have a legitimate interest to offer our customers an effective and simple communication channel to our customer service and thus also to enable you to contact our service team more quickly.


4 Cookies from Google Analytics

For the purpose of customizing and the continuous optimization of our pages, we use Google Analytics, a web analysis service provided by Google Inc. ( (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter "Google"). In this context, pseudonymized user profiles are created and cookies (see point 4) are used. The information generated by the cookie about your use of this website such as

  • Browser type/version,
  • Operating system used,
  • Referrer URL (the previously visited page),
  • Host name of the accessing computer (IP address),
  • Time of the server request,

are transferred to a Google server in the US and stored there. Google is Privacy Shield certified and has thus committed to complying with the EU-US Privacy Shield Agreement published by the US Department of Commerce on the collection, use, and storage of personal data from EU member states. DocCheck has limited the storage period offered by Google to the minimum of 14 months. The information is used to evaluate the usage of the website, to compile reports on the website activities and to provide further services associated with the usage of the website and the Internet in general for the purposes of market research and tailor-made website design. This information may also be transferred to third parties if this is required by law or if third parties process this data on behalf of the company. Under no circumstances will your IP address be merged with other Google data. The IP addresses are anonymized so that an assignment is not possible (IP masking).

You may refuse the installation of cookies by selecting the appropriate settings on your browser; however, we point out that in this case, not all features of this website may be fully functional.

You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing a browser add-on (see link).

As an alternative to the browser add-on, especially for browsers on mobile devices, you can prevent the data collection of Google Analytics by setting an opt-out cookie that prevents future collection of your data when you visit this website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again.

For more information about Google Analytics related privacy, please visit the Google Analytics Help Center.

The use of Google Analytics and the related data processing includes the use of cookies based on art. 6 para. 1 sentence 1 letter f) GDPR as we have a legitimate interest in being able to display targeted advertising to finance our services.


5 Cookies within the scope of the "SZMnG" (Skalierbares Zentrales Messverfahren)

DocCheck utilizes the measuring method ("SZMnG") of INFOnline GmbH ( to determine statistical parameters about the use of our offers. It installs a cookie with the identifier "". The aim of the usage measurement is to statistically determine the number of visits to our website, the number of website visitors and their surfing behavior - on the basis of a uniform, standardized procedure - and thus to obtain market-wide comparable values.

For all digital offers provided by members of the "Informationgemeinschaft zur Feststellung der Verbreitung von Werbetr√§gern e.V." (IVW - or the studies of the "Arbeitsgemeinschaft Online-Forschung e.V." (AGOF -, the usage statistics are regularly processed by AGOF and the "Arbeitsgemeinschaft Media-Analyse e.V." (agma - and published with the performance value "Unique User" and by IVW with the performance values "Page Impression" and "Visits". These ranges and statistics can be viewed on the respective websites.

Further information on data protection related to the measurement procedure can be found in our Privacy Declaration and in the data protection declaration on the website of INFOnline GmbH (, which governs the measurement procedure, the data protection website of AGOF ( and the data protection website of IVW (

Measurement by INFOnline GmbH using the SZMnG measurement method is carried out with a legitimate interest in accordance with art. 6 para. 1 sentence 1 letter f) GDPR.

The purpose of the processing of personal data is the compilation of statistics and the creation of user categories. The statistics serve to be able to trace and document the use of our offers. The user categories form the basis for an interest-oriented adjustment of advertising media and/or advertising measures. In order to market this website, a usage measurement that ensures comparability with other market participants is essential. Our legitimate interest stems from the economical usability of the findings resulting from the statistics and user categories and the market value of our website - also in direct comparison with third-party websites - which can be determined from these statistics.

In addition, we have a legitimate interest in making the pseudonymized data available to INFOnline, AGOF, and IVW for market research purposes (AGOF, agma) and for statistical purposes (INFOnline, IVW). Furthermore, we have a legitimate interest in making the pseudonymized data available to INFOnline for the further development and provision of interest-oriented advertising material.

If you do not wish to participate in the measurement, you can object by following this link: to guarantee an exclusion from the measurement, it is technically necessary to set a cookie. If you delete this cookie in your browser, it is necessary to repeat the opt-out process at the link above.


6 Cookies from Hotjar

DocCheck uses Hotjar, an analysis software from Hotjar Ltd. ("Hotjar") (, 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe), for a certain period of time after the launch of new features. Hotjar allows DocCheck to measure and evaluate the usage behaviour on our website in the form of clicks, mouse movements, scroll heights, etc. DocCheck uses this information to detect errors in the user interface and to optimise its web presence. The data is transmitted to and stored on the Hotjar servers in Ireland.

The following information is collected:

  • The IP address of your device (anonymised)
  • Screen size of your device
  • Device type and browser information
  • Geographical position (country only)
  • The preferred language to display our website

Hotjar uses this information to evaluate your use of our website, create reports, and provide other services relating to website usage and internet evaluation of the website. For the provision of services, Hotjar also uses third-party services such as Google Analytics and Optimizely. These third-party providers may store information that your browser sends when you visit the website (e.g. cookies or IP requests). For more information on how Google Analytics and Optimizely store and use data, please refer to their respective privacy statements.

When you use this website, you consent to the processing of your personal information as described above by Hotjar and its third-party providers within the scope of their respective privacy statements (see Hotjar's Privacy Policy).

The cookies that Hotjar uses have different "lifetimes"; some last up to 365 days, some only last for the current visit.

You may opt out from having Hotjar collect your information when visiting a Hotjar enabled website at any time by visiting the Opt-out page and clicking "Disable Hotjar" or enabling Do Not Track (DNT) in your browser.


Last change: 11/2018